Refund policy

1. Return Window

   You may request a return within 30 days of delivery of your apparel order.

   
   

2. Return Eligibility

   To be eligible for a standard return (change of mind, wrong size, etc.), items must meet the following requirements (defective/incorrect items excluded):

• Unworn, unwashed, and in brand-new condition
• Free of stains, odors, makeup, pet hair, damage, and wear marks
• All original tags, labels, and packaging must be intact and attached
• Include valid proof of purchase (order number or receipt)

1. How to Start a Return

   
   
   To initiate a return, email our customer service at info@tallteesnmore.com with the following information:

• Your full order number
• Exact item name/quantity you wish to return
• Return reason
• Clear photos (mandatory for damaged, defective, or wrong items)

1. Return Shipping Costs & Fees

   
   
   Non-defective returns (change of mind, wrong size, no longer needed, ordered by mistake):

• The customer is responsible for all return shipping costs.
• We do not offer free return shipping for standard returns unless stated in a written official promotion.
• We highly recommend using a trackable and insured shipping method. The customer holds full responsibility for the package until it is delivered and inspected by our warehouse team.
• Original outbound shipping fees paid at checkout are non-refundable once the order has shipped. Free shipping orders have no outbound fees to refund.

• If we confirm manufacturing defects, shipping damage, or wrong item/style/size/color sent by us within our review, we will provide return instructions, which may include a prepaid return label, free replacement, full/partial refund, or other appropriate solution.
• Do not ship items back without our written approval.

• If a package is refused or returned due to incorrect customer-provided address information, carrier return fees and additional shipping charges will be deducted from your refund, and the return will be subject to eligibility review.

1. Damaged / Defective / Incorrect Items

   
   
   If your apparel arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
• Provide clear photos of the garment issue and full outer packaging/shipping label
• Our team will review your submission and provide a resolution including replacement or refund

1. Refund Processing Time

   Once your returned item is received, inspected, and approved, refunds will be issued to your original payment method.

   
   

   Approved refunds are typically processed within 10 business days.

   
   

   Your bank, credit card issuer, or payment platform may require additional processing time for funds to reflect in your account.

   
   

2. Exchanges

   We offer size/style exchanges subject to current inventory availability and return eligibility.

   
   

   To request an exchange, contact our support team via email with your order number and desired new item/size.

   
   

3. Order Cancellations

   To cancel your order, please email us at info@tallteesnmore.com as soon as possible.

   
   

   Orders that have not been processed or shipped can be canceled and fully refunded.

   
   

   If your order has already shipped, cancellation is unavailable; you may process a return after receiving your package per our return policy.

   
   

4. Product Warranty & Quality Guarantee

   We stand behind the quality of all Tall Tees N More apparel.

   
   

   We cover manufacturing defects in materials and workmanship for 30 days after delivery. This warranty applies to normal daily wear and does not cover damage from improper washing, misuse, accidental damage, excessive wear and tear, or alterations made by the customer.

   
   

   If you discover a manufacturing defect, please contact us with order details and product photos for verification and resolution.

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